FREE Shipping on Canadian Orders Over $100

Shipping Policy

Shipping

Flat rate shipping fees
Everybody loves a good deal - especially if kept simple. We would like to make life easier and introduce flat shipping to Canada and the US:

Picking your order up at our Thornhill stores might be your best bet - it’s free! These shipping rates are only valid for shipping by the following:


Some items are exempt from flat rate and free shipping due to weight and size - these items will be noted as such and will ship according to the Canada Post cost. Orders over 15 pounds are not eligible for free shipping or the flat rate fee.
Remote locations in Canada are not eligible for free shipping and will be charged actual shipping cost. Remote locations include, but are not limited to the postal codes that begin with the following (these restrictions are updated as remote locations are identified and all applicable postal codes may not show below): A0K, A0P, A1X, B0*, G0G, P0L, P0T, P0V, P0X, R0B, S0G, S0J, T0H, T0K, T0M, T0P, T1M, T7Z, T9K, T9H, V0*, V1E, V8A, V9*, XOA, X0B, X0C, X0E, Y0B


Shipping exceptions described above will be charged the fee provided by postal services. The rural areas of both United States and Canada, will incur an additional shipping charge and may even delay shipping time.


Orders placed on a business day will usually be shipped within 1 business day unless otherwise specified. Orders placed before 1:00 pm will usually be shipped same day.  Orders placed on a Saturday, Sunday or holiday will ship the next business day. You can expect to receive your package within 1 to 7 business days from the day we ship your order. Canadian orders are shipped by Expedited Parcel.


We are not responsible for losses due to authority of law, local disputes, civil commotion, hazards incident to a state of war, local or national weather conditions, national or local disruptions in air or ground transportation networks, strikes or anticipated strikes (of any entity, including, but not limited to, other carriers, vendors or suppliers), and natural disasters (earthquakes, floods and hurricanes are examples of natural disasters).


At the present moment, we ship to Canada and the United States. We will sometimes make exceptions, but you will not be able to checkout using your country information with our online store. Please contact us. 

Shipping to the United States 

Orders shipped to the United States are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. These charges will be calculated by FedEx\Canada Post\USPS and billed directly to you. While these charges are usually relatively small, please be aware that they do exist. A FedEx\Canada Post\USPS invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees. 

Please Note: High Level Wellness is unable to provide estimates for any customs fees; check with your local customs office for more information.


When will my order ship?

Our orders are processed same day or next business day from the time of order. Please note that this does not include shipping time.

After placing your order, you will receive a shipment confirmation when your order has shipped and tracking information within 24 hours of shipment.

Please note that we do our best to remove products that are currently out of stock, but from time to time, we may notify you of a slight delay, and in many cases, will offer to split ship the missing item later, when it arrives at no additional shipping cost.


Delivery Times & Shipping Details

We ship via Canada Post and FedEx; see full time schedules below. Selecting a method of shipment determines how long your package is in transit once the package ships. It does not include the time required for High Level Wellness to process, package and ship your order (usually 1-2 days).


Shipping to Canada

Please Note: Orders shipping to a post office box may only be sent via Canada Post. Please select this option during check out.

FedEx:
FedEx Ground Service (1-7 business days)
FedEx 2-Day (2 business days by 5:00 pm)
FedEx Priority Overnight (next business day - morning delivery)

Canada Post:
Canada Post Expedited Parcel (local: 1 business day, regional: 1-3 business days, national: 2-7 business days)
Canada Post Xpresspost (1-2 business days)


Shipping to United States

FedEx:
FedEx Ground Service (1-7 business days)
FedEx 2-Day (2 business days by 5:00 pm)
FedEx Priority Overnight (next business day - morning delivery)

Canada Post (USPS):
Canada Post Small Packet Ground: (6 business days)
Canada Post Small Packet Air: (4 business days)
Canada Post Expedited Parcel: (4 business days)

Please Note: These time estimates are not guaranteed and are based on delivery to urban centres.